Registration

Opening Remarks

The Future of Indonesian Banking: Balancing Innovation, Regulation and Trust

• How can banks accelerate legacy system modernisation to ensure integration, maintain customer trust, and minimise disruptions in Indonesia’s digital ecosystem?
• What innovative approaches can banks adopt to balance compliance with rapid transformation while keeping digital strategies agile in Indonesia’s market?
• How can banks integrate cybersecurity into digital roadmaps, ensuring threat mitigation is embedded in innovation strategies for Indonesia’s banking landscape?
• How can banks foster partnerships with fintech innovators to enhance digital offerings, drive efficiency, and meet expectations in Indonesia’s landscape?
• What metrics should banks establish to evaluate transformation success, ensuring innovation investments yield measurable improvements in satisfaction and operational resilience?

Lightbulb Moments

Networking Break

Bridging the Nusantara: Advancing Financial Inclusion in Indonesia

• How can banks use digital platforms to create financial solutions that overcome connectivity and language barriers, ensuring access for remote communities?
• What strategies can banks use to forge partnerships integrating mobile technology, community outreach, and analytics to bridge rural financial gaps?
• How should banks balance innovative digital inclusion initiatives with limited budget, infrastructure, and evolving regulatory constraints in Indonesia’s diverse regions?
• As regulators push for open banking, how can CXOs balance compliance with rapid innovation to outpace predatory lenders?
• What steps can banks take to incorporate community feedback into financial technology design, ensuring needs and cultural nuances drive innovation?

Lightbulb Moments

Ethical by Design: AI for Indonesia’s 2045 Vision

• How can banks integrate Syariah principles into AI strategy development to embed ethical guidelines and public accountability throughout technology deployment?
• What frameworks can banks adopt to assess and mitigate AI biases, ensuring fair credit scoring effectively in Indonesia’s diverse market?
• How should banks tailor AI innovation to address underserved communities’ needs, ensuring financial services remain accessible, ethical, and culturally aligned?
• What performance indicators can banks establish to evaluate AI initiatives’ success while ensuring fairness and Syariah compliance in customer experience?
• How can banks develop transparent communication strategies for AI decision-making, ensuring customers understand and trust ethical considerations underpinning financial services?

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VIP Networking Lunch

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Beyond QR Codes: Crafting Indonesia’s Future-Ready Payment Ecosystem

• How can banks design cross-border payment frameworks leveraging regional linkages while addressing archipelago challenges and ensuring interoperability across local infrastructures?
• What measures can banks implement to evolve QR systems into comprehensive tools for financial education and SME empowerment in Indonesia?
• How should banks integrate cybersecurity protocols into payment innovations to secure transactions without stifling agility for market adaptation in Indonesia?
• What collaborative models can banks pursue with technology vendors and regulators to streamline API governance while ensuring security and flexibility?
• How can banks develop indicators to measure payment innovations’ impact on customer adoption, transaction efficiency, and financial inclusion in Indonesia?

Lightbulb Moments

Gotong Royong 2.0: Unlocking Collaborative Ecosystems in the API Economy

• How can banks shift from transactional API models to ecosystems that foster innovation and address financial inclusion challenges in Indonesia?
• How can banks collaborate with technology vendors and regulators to optimise API governance, ensuring both robust security and operational flexibility?
• What safeguards should banks implement to ensure data integrity and trust when deploying APIs across platforms and frameworks in Indonesia?
• How can banks develop agile API strategies to facilitate data exchange and support integration of emerging financial technologies in Indonesia?
• How can banks establish metrics to gauge the societal impact of API ecosystems, ensuring innovations drive benefits beyond traditional ROI?

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Networking Break

Wayang Meets Wallet: Crafting Human-Centric CX for Indonesia’s Digital Future

• How can banks design AI-powered interfaces that personalIse customer engagement while preserving traditional communal values and cultural heritage?
• What metrics can banks implement to measure customer engagement across Indonesia’s digital touchpoints, ensuring culturally relevant service improvements?
• How should banks reimagine omni-channel strategies to integrate superapps and digital platforms, enhancing customer experiences in urban and rural Indonesia?
• What process improvements can banks champion to empower staff in adopting digital tools, ensuring training aligns with local cultural realities?
• How can banks foster partnerships with local organisations to drive innovation, ensuring service solutions are community-driven and scalable in Indonesia?

Lightbulb Moments

Cyber Call to Arms: Securing Indonesia's Digital Banking Future

• How should banks redesign frameworks to mitigate cybersecurity vulnerabilities from vendor ecosystems while ensuring resilience and customer trust?
• What crisis response strategies can banks deploy to recover from cybersecurity breaches while ensuring communication, restoration, and compliance?
• How can banks evaluate AI-based threat detection systems to justify their costs when high false positive rates challenge cybersecurity operations?
• How can banks implement zero-trust security models to enhance cyber resilience while preserving customer experience in Indonesia’s digital banking environment?
• How can banks build cybersecurity talent pipelines to ensure human capital investments translate into enhanced defence capabilities and digital innovation?

Closing Remarks