2025 AGENDA

0800 - 0900

Registration

0900 - 0905

Opening Remarks

0905 - 0935

AI Revolution: Transforming Kuwaiti Banks from Data-Rich to Intelligence-Driven

Kuwaiti banks are increasingly leveraging AI and advanced analytics to deliver personalised banking experiences, with financial institutions analyzing customer data to offer tailored products improving engagement and retention. How can banks balance AI innovation with ethical considerations while driving meaningful business outcomes?

How are Kuwaiti banks leveraging AI to enhance decision-making processes and improve operational efficiency in 2025?
What strategies should banks employ to ensure ethical use of AI while maintaining customer trust and regulatory compliance?
How can data analytics transform risk management and fraud detection capabilities in the Kuwaiti banking ecosystem?
What skills and organisational structures do banking leaders need to successfully implement AI-driven transformation?
How will generative AI and predictive analytics reshape product development and customer engagement in Kuwaiti banking?

0935 - 0950

Lightbulb Moments

0950 - 1020

Beyond Transactions: Reimagining the Future of Payments in Kuwait

Digital transactions in Kuwait are surging, with mobile wallet usage growing by over 40% annually and consumer spending reaching record highs in 2024. As Vision 2035 accelerates the nation’s digital transformation and the Central Bank of Kuwait introduces updated regulations, how will this fast-evolving landscape reshape banking business models?

How will real-time payments and open banking frameworks transform Kuwait's financial ecosystem in the next 2-3 years?
What strategies should banks adopt to maintain relevance amid growing competition from digital wallets and fintech payment solutions?
How can traditional banks balance physical and digital payment channels to serve diverse customer segments across Kuwait?
What role will cryptocurrency and blockchain technology play in the future of payments in Kuwait, considering CBK's regulations?
How should banking leaders address the regulatory challenges and opportunities in Kuwait's evolving payment landscape?

1020 - 1045

Networking Break

1045 - 1100

Lightbulb Moments

1100 - 1130

Hyper-Personalisation: The New Battleground for Kuwaiti Banking Excellence

Customer sentiment analysis reveals Kuwaiti banks are increasingly focusing on personalised experiences, with hyper-personalisation becoming a key competitive differentiator in the market. With over 70% of Kuwait's population under 35 demanding digital experiences, how can banks create emotional connections while delivering operational excellence?

How are Kuwaiti banks leveraging data to create hyper-personalized customer experiences that drive loyalty and growth?
What strategies can banks employ to reduce service resolution times while maintaining high-quality customer interactions?
How should banks balance digital automation with human touchpoints to create emotionally intelligent customer journeys?
What organisational changes are needed to transition from product-centric to truly customer-centric banking operations?
How can banks measure and optimise customer experience in ways that directly impact financial performance?

1130 - 1145

Lightbulb Moments

1145 - 1215

Coopetition: Strategic Partnerships Between Banks and Fintechs in Kuwait

Strategic partnerships between traditional banks and fintechs are reshaping Kuwait's financial landscape, with initiatives like regulatory sandbox and open banking enabling ecosystem-wide integration. How can these collaborations create sustainable value while helping banks compete with digital-native challengers?

What successful models of fintech-bank collaboration exist in Kuwait, and what lessons can be drawn from them?
How can banks evaluate potential fintech partners to ensure strategic alignment and mutual value creation?
What organisational and cultural challenges must banking leaders address to foster successful fintech partnerships?
How are regulatory frameworks in Kuwait evolving to accommodate innovative fintech-bank collaboration models?
What metrics should CXOs use to measure the success and ROI of their partnerships with fintech companies?

1215 - 1230

Lightbulb Moments

1230 - 1300

Digital Trust: Building Cyber Resilience in Kuwait's Banking Sector

Kuwait's banking sector faces an escalating barrage of cyber threats. Recent figures indicate cybercrime affected approximately 20,000 Kuwait citizens and residents, with an estimated cost of over $160 million. How can banking leaders build robust security frameworks that protect assets while enabling innovation in this high-risk environment?

What emerging cyber threats are specifically targeting Kuwait's banking sector, and how should CXOs prepare?
How can banks effectively balance customer convenience with enhanced security measures in their digital offerings?
What strategies should banking leaders employ to build a security-conscious culture throughout their organisations?
How will AI and machine learning transform fraud detection and prevention capabilities for Kuwaiti banks?
How can banks collaborate with the National Cyber Security Center (NCSC) to strengthen the sector's collective resilience?

1300 - 1305

Closing Remarks

1305 - 1400

VIP Networking Lunch

KUWAIT EDITION

24 JUNE 2025, KUWAIT

KUWAIT'S PREMIER EVENT ON DIGITAL BANKING TRANSFORMATION

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