Registration

Opening Remarks

Navigating the Currents: The Future of Digital Banking

• Disrupting the disruption: Where is African banking heading next?
• Sleepless nights: What are the top 5 challenges facing bank CXOs in 2024?
• ESG, Gen AI, embedded finance: What's the next big thing in banking?
• Eyes wide open: How will the bank of the future look like?

Lightbulb Moments: Xpert Digital

Fireside Chat: Breaking Barriers: Strategies to Drive Financial Inclusion

• Beyond mobile money: New approaches to boost financial inclusion
• Rural banking: Designing products that connect, not exclude.
• Bridging the gender gap: How can digital banking empower African women?
• Fintech & NGOs: How can partnerships unlock financial access for all?

Lightbulb Moments: Provenir

Networking Break

Fireside Chat: Building a Better Digital-First Bank

• Digital-first execution: Key levers for managing a digital-centric programme
• Cultural transformation: Shifting mindsets from running to building a bank
• Collaborative approach: Key considerations for selecting the right tech partners.
• Lessons learned: Wins, twists and turns in digital transformation journeys

Asseco BooX: The Single Best Customer Experience Ever

Hyper-Personalised Banking: The New CX Paradigm

• Omnichannel journeys: How can banks remove friction across touchpoints
• Automation vs. human touch: Finding the right balance in Africa's CX.
• Beyond transactions: Can AI chatbots build emotional connections in Africa?
• Measuring CX success: What metrics matter in Africa's digital banks?

Lightbulb Moments: Winjit

The Collaborative Edge: Unlocking Success in Bank-Fintech Ventures

• Finding the right fintech partner: Skills, not just startups.
• Collaboration, not competition: How can banks & fintechs win together?
• Data & APIs: Sharing the pie without losing control.
• Co-creating the future: Can banks & fintechs design Africa's next big thing?

South Africa's BNPL Frontier: The Opportunities that Lie Ahead in Wait for Financial Institutions

The Next Wave: Transforming Payments in Africa

• Mobile money 2.0: Adapting to stay ahead in Africa's evolving landscape.
• Cashless revolution: How can Africa leapfrog cash with QR codes & wallets?
• Blockchain payments: Can Africa lead the way in secure cross-border transactions?
• Real-time payments: Are we getting there?

Lightbulb Moments: HID

Data at the Helm: Building a Data-Driven Bank

• The future is big: Leveraging Big Data in banking  
• Beyond the hype: Making predictive analytics actionable
• Navigating data privacy: How to balance insight and integrity
• Breaking down silos: Strategies to drive collaboration between departments

Securing Trust: New Tactics to Enhance Cybersecurity

• Hacking the hackers: Next-gen technologies to outsmart evolving threats
• The human factor: How can banks address the human vulnerabilities that compromise security?
• Walking the tightrope: How to balance convenience and security?
• Beyond compliance: How can banks build lasting digital trust with customers?

Closing Remarks

DigiBank Awards

VIP Networking Lunch